Gaming should always be fun. At mahjong, we are committed to giving every player in the Philippines the tools and information they need to stay in control, play within their means, and enjoy the experience safely.
We believe that responsible gaming is not just a policy — it is a core part of how mahjong operates every day for players across the Philippines.
Set daily, weekly, or monthly deposit caps directly from your account settings. This helps you stay within a budget you are comfortable with and prevents unplanned overspending. Limits take effect immediately and can only be lowered — not raised — without a mandatory cooling-off period.
You can set a session time limit so the platform notifies you when you have been playing for a chosen duration. Taking regular breaks keeps gaming enjoyable and helps you stay aware of how long you have been active. We recommend reviewing your session history regularly through your account dashboard.
If you feel you need a break from gaming, you can request a self-exclusion period of 30 days, 90 days, 6 months, or permanently. During this time your account will be suspended and you will not be able to log in or receive promotional communications. To request self-exclusion, visit our FAQ page for step-by-step guidance.
Your account dashboard shows a full history of your deposits, withdrawals, wagers, and session durations. Reviewing this information regularly gives you a clear picture of your gaming habits and helps you make informed decisions. Transparency about your own activity is one of the most effective responsible gaming tools available.
mahjong strictly enforces a minimum age of 21 years for all players in the Philippines, in line with local gaming regulations. All accounts are subject to identity verification before withdrawals are processed. We do not knowingly allow underage individuals to register or access any gaming content on the platform.
Our support team is available to assist any player who has concerns about their gaming behaviour or needs help accessing responsible gaming tools. You can reach us through the contact details on our FAQ page. We treat all responsible gaming enquiries with complete confidentiality and without judgement.
Knowing the warning signs early makes it much easier to take action before gaming becomes a problem. If any of the following apply to you or someone you know, we encourage you to seek support.
If you or someone you care about is experiencing difficulties related to gambling, professional help is available. The National Council on Problem Gambling and local mental health organisations in the Philippines offer confidential counselling and support services. You do not need to face this alone — reaching out is a sign of strength, not weakness. You can also contact our support team through the FAQ page and we will point you toward appropriate local resources. Remember that taking a break from gaming is always an option, and our self-exclusion tools are available to you at any time.
Gaming at mahjong is meant to be an enjoyable experience for every player in the Philippines. If you have questions about our responsible gaming tools or need assistance, our FAQ page is the best place to start. You can also review our Privacy Policy and Terms and Conditions to understand how we protect and support you as a player.