Your privacy matters to us. This Privacy Policy explains exactly what personal data mahjong collects from players in the Philippines, how we use it, and the steps we take to keep it safe. Please read this page carefully before creating an account.
mahjong operates the online gaming platform available at mahjong.bid, serving players across the Philippines. This Privacy Policy applies to all personal information we collect when you visit our website, register an account, make a deposit or withdrawal, participate in promotions, or contact our support team. We are committed to handling your personal data responsibly and in accordance with applicable data protection standards. Thispolicy is intended to be clear and easy to understand, so you always know exactly how your information is being used. If you have any questions about this policy, please visit our FAQ page for further guidance.
When you register an account with mahjong, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details when you make deposits or request withdrawals through the platform. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. We may also collect information you voluntarily provide when you contact our support team or participate in surveys and promotions.
The personal data we collect is used primarily to operate and improve the mahjong platform for players in the Philippines. We use your registration details to verify your identity, process your transactions, and ensure your account remains secure at all times. Your contact information allows us to send you important account notifications, respond to support requests, and keep you informed about changes to our terms or policies. We may use your gaming activity data to personalise your experience on the platform, recommend relevant games, and tailor promotional offers that may be of interest to you. Technical data helps us monitor platform performance, detect fraudulent activity, and resolve technical issues quickly. We do not use your personal data for any purpose that is incompatible with the reasons it was originally collected.
mahjong does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. All third-party partners are required to handle your data in accordance with strict confidentiality agreements and applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by law, or when we believe disclosure is necessary to protect the rights, safety, or property of mahjong or its users. In the event of a business transfer or merger, your personal data may be transferred as part of that transaction, and you will be notified in advance of any such change.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the mahjong platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your information remains private during transmission. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential at all times.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Transaction records and account activity logs may be retained for a longer period as required by applicable financial regulations and anti-money laundering requirements. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our data retention procedures. If you request the deletion of your account, we will process your request promptly, subject to any legal obligations that require us to retain certain information. You may contact us through the details provided in our FAQ page to enquire about the specific retention periods applicable to your data.
As a player based in the Philippines, you have certain rights with respect to your personal data held by mahjong. You have the right to request access to the personal information we hold about you, and to receive a copy of that information in a clear and understandable format. You may also request that we correct any inaccurate or incomplete information in your account records. In certain circumstances, you have the right to request the deletion of your personal data, or to object to or restrict the way in which we process it. If you wish to exercise any of these rights, please reach out to us through the contact details available on our FAQ page, and we will respond to your request within a reasonable timeframe. We are committed to upholding your data rights and will always handle your requests with care and transparency.
The mahjong platform uses cookies and similar tracking technologies to enhance your browsing experience and to help us understand how players interact with our website. Cookies are small text files stored on your device that allow us to remember your preferences, keep you logged in during your session, and analyse platform usage patterns. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your settings on future visits. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. By continuing to use the mahjong website, you consent to our use of cookies in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features available on the platform. When we make significant changes, we will notify registered players via email or through a prominent notice on the mahjong website. The date at the top of this page indicates when the policy was last revised, and we encourage you to review it periodically to stay informed about how we protect your information. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and may request the closure of your account.
If you have any questions about how mahjong handles your personal information, or if you would like to exercise your data rights, our FAQ page is the best place to start. You can also review our Terms and Conditions and Responsible Gaming page for more information about how we operate and support players across the Philippines.